Ourera Notice of Privacy Practices

Effective Date: October 2025
Applies to: Ourera Medical Group PC and Ourera Project LLC (“Ourera,” “we,” “our,” or “us”)

Your Privacy Is Important to Us

This Notice explains how we use and share your health information and how you can access it.

We follow two federal privacy laws: the Health Insurance Portability and Accountability Act (HIPAA), and 42 CFR Part 2, the federal law that gives extra protection to information about substance use disorder (SUD) treatment.

If you have questions, email privacy@ourera.health.

Our Legal Duties

We are required by law to:

  • Keep your health information private and secure.

  • Give you this Notice explaining our privacy practices.

  • Follow the terms of this Notice while it is in effect.

  • Notify you if a breach occurs that may have compromised your information.

How We May Use and Share Your Information

1. Treatment, Payment, and Health Care Operations (TPO)

We ask all patients to sign consent for us to use and share your information to:

  • Treat you: Work with doctors, nurses, therapists, pharmacies, labs, or other professionals involved in your care.

  • Bill for services: Send claims to your insurance plan and receive payment for services provided.

  • Operate our program: Manage scheduling, quality improvement, audits, training, licensing, and compliance.

Ourera uses a general TPO consent that, once signed, allows your information to be used and shared for all necessary treatment, payment, and operations purposes unless you choose to opt out.

In plain language: this means that with your signed permission, we can share your information with other trusted health-care providers, insurance plans, and service partners who help coordinate or pay for your care.


You can opt out or ask for limits any time by emailing privacy@ourera.health.

2. When We Need Your Specific Written Consent

If a use or disclosure is not covered by your signed TPO Consent or by one of the situations listed in Section 3 below, we will ask for your specific written permission before sharing your information.

Examples include sharing with:

  • Family members, employers, attorneys, law enforcement, or others not directly involved in your care or payment.

  • Organizations or individuals who are not part of your treatment team, and who are not supporting our practice with payment or operations.

If you grant us specific written permission, you may later revoke (cancel) it at any time by emailing privacy@ourera.health.

3. When We May Share Without Written Consent

We may share your information without your written consent only when required or specifically allowed by law, including:

  • Medical emergencies: When needed to treat you or another person in an emergency.

  • Child abuse or neglect: We must report suspected child abuse or neglect as required by law.

  • Public-health or oversight agencies: For audits, inspections, investigations, or compliance reviews.

  • Serious threat to health or safety: When necessary to protect you or others from serious harm.

  • Court order: If a valid court order meets the requirements of HIPAA and 42 CFR Part 2.

  • Scientific research, audits, or program evaluation: As permitted under HIPAA and Part 2.

Your Rights

1. Access Your Record

You may ask for an electronic or paper copy of your health record.
Email records@ourera.health.
We will provide it within 30 days unless more time is required and legally permitted.

2. Request an Amendment

If you believe information in your record is wrong or incomplete, email records@ourera.health to request a correction.
We will consider and respond to your request within 30 days unless more time is required and legally permitted. We are not required to make requested changes and may deny all or part of a request if we determine the record is accurate or if we are not the record’s author or responsible party.

3. Request Restrictions

You may ask us to limit how we use or share your information for treatment, payment, or operations.
Email privacy@ourera.health.
We will consider your request, but we may not be able to continue treating you if the restrictions do not permit us to operate our practice effectively.

4. Confidential Communications

You can ask us to contact you in a specific way (for example, at a certain phone number or email).
Email privacy@ourera.health to make this request.

5. Accounting of Disclosures

You can ask for a list of times we shared your information for purposes other than for treatment, payment, and operations.
Email privacy@ourera.health.

6. Paper Copy of This Notice

You may request a paper copy of this Notice at any time, even if you received it electronically.

Email privacy@ourera.health.

7. File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

We will not retaliate against you for filing a complaint.

Changes to This Notice

We may update this Notice at any time.
The most current version will always be posted at www.ourera.health/privacy and will apply to all records we maintain.

Contact Us

Privacy Officer
Ourera Health
Email: privacy@ourera.health